Terms of Service
Welcome to the AI-powered product promotional video generation service (the “Service”) provided by Design River Limited (“we”, “us”, or “our”), with registered address at RM 1001, 10/F THE CLOUD, 111 TUNG CHAU ST, TAI KOK TSUI, HONG KONG.
By accessing, registering for, or using the Service, you agree to be bound by these Terms of Service (the “Terms”). If you do not agree to any part of these Terms, do not use the Service.
1. Eligibility
1.1 Age Requirement
You must be at least 13 years old to use the Service. If you are under 18, you must obtain consent from your parent or legal guardian, who shall be responsible for your use of the Service.
1.2 Accuracy of Information
You warrant that all information provided during registration is true, accurate, and complete. You must update your information promptly if it changes. We reserve the right to restrict or terminate your access if you provide false or misleading information.
1.3 Legal Capacity
You confirm that you have full legal capacity to enter into these Terms and to fulfill your obligations hereunder.
2. Description of the Service
2.1 Core Functions
The Service is an AI-powered tool for creating product promotional videos, including text-to-video generation, AI voiceover, video editing, template matching, and related features. Actual available features are as displayed on the platform.
2.2 Updates and Modifications
We may update, adjust, optimize, or discontinue features of the Service from time to time. We will notify you via platform announcements, and your continued use constitutes acceptance of the updated Service.
2.3 Service Availability
You are responsible for your own internet connection, devices, and related costs. We do not guarantee uninterrupted or error-free service. We are not liable for disruptions caused by network failures, server maintenance, force majeure, or other events beyond our reasonable control.
3. Account Management
3.1 Account Registration
Certain features require account registration. You are responsible for maintaining the confidentiality of your account credentials, including username and password.
3.2 Account Security
You must not lend, rent, sell, transfer, or otherwise share your account with others. All activities conducted under your account are deemed to be your actions, and you are fully responsible for them.
3.3 Unauthorized Use
You must notify us immediately if you detect unauthorized account use, security breaches, or password compromise. Failure to do so will result in your sole responsibility for any resulting loss.
3.4 Inactive Accounts
We may freeze or close accounts that remain inactive for 12 consecutive months. Unused benefits, credits, or membership privileges will expire upon such closure.
3.5 Account Closure
You may close your account voluntarily at any time. Upon closure, personal information will be handled in accordance with our Privacy Policy. Purchased benefits will not be refunded, restored, or transferred.
4. Intellectual Property
4.1 User Uploaded Content
You retain full ownership of content you upload, including text, images, audio, and video. You warrant that you own or have sufficient legal rights to use and upload such content, and you are solely responsible for any intellectual property or privacy disputes arising from your uploads.
4.2 Generated Content
You own the intellectual property rights to videos you generate through the Service. You may use such content for personal and commercial purposes in compliance with applicable laws and these Terms.
4.3 Platform Intellectual Property
We retain all intellectual property rights in the Service, including software, AI models, algorithms, templates, trademarks, logos, interfaces, and documentation. You may not copy, modify, reverse-engineer, decompile, resell, or misuse any part of the Service without our prior written permission.
4.4 License Grant
We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your own lawful purposes, subject to these Terms.
5. Prohibited Activities
5.1 Infringement
You must not upload, generate, store, or distribute content that infringes third-party intellectual property rights, portrait rights, privacy rights, reputation, or other legal rights.
5.2 Illegal and Objectionable Content
You must not generate false, misleading, defamatory, violent, pornographic, obscene, threatening, or otherwise illegal or objectionable content.
5.3 Interference with the Service
You must not attack, hack, disrupt, overload, or interfere with the Service, servers, or networks. You must not use unauthorized plugins, scripts, or third-party tools to access or manipulate the Service.
5.4 Unauthorized Commercial Use
You must not resell, redistribute, license, lease, or commercially exploit the Service, your account, or generated content without our express written permission.
5.5 Other Misconduct
You must not register fake or bulk accounts, spread malicious code, engage in fraudulent behavior, or take any other actions that harm the platform, other users, or third parties.
6. Payment and Billing
6.1 Pricing
The Service includes free and paid features. Pricing for subscriptions, credits, premium templates, and other paid items is displayed on the platform. We may adjust prices upon prior notice.
6.2 Payment Finality
All payments are final and non-refundable unless required by applicable law or explicitly stated otherwise in our refund policy.
6.3 Validity Periods
Credits, subscriptions, and membership benefits are valid for a limited period as stated at the time of purchase. Unused benefits expire at the end of the validity period and will not be extended, refunded, or carried over.
6.4 Third-Party Payment
Payments are processed by third-party payment providers. We do not store sensitive payment information such as full bank details or passwords. We are not responsible for errors or failures caused by third-party payment services.
7. Modification and Termination of Service
7.1 User Initiated Termination
You may close your account at any time. Upon termination, your information will be handled per our Privacy Policy, and unused benefits will expire.
7.2 Termination by Us
We may suspend, restrict, or terminate your account access immediately, without prior notice, if you violate these Terms or applicable laws, or if we reasonably believe your behavior harms our platform or users.
7.3 Service Discontinuation
If we discontinue the whole or part of the Service due to business, regulatory, or operational reasons, we will provide at least 30 days’ prior notice. We will offer reasonable arrangements for remaining paid benefits where applicable.
8. Disclaimer of Warranties
8.1 As-Is Provision
The Service is provided “as is” and “as available” without warranties of any kind, either express or implied.
8.2 No Guarantees
We do not warrant that the Service will be uninterrupted, error-free, secure, accurate, complete, or fit for any particular purpose.
8.3 External Risks
We are not liable for any loss or damage caused by force majeure, third-party services, government actions, network failures, or your own device or software issues.
8.4 User Responsibility
You are solely responsible for the legality, reliability, and suitability of content you generate and any consequences from using such content.
9. Limitation of Liability
9.1 Scope of Limitation
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, revenue, data, business, or goodwill.
9.2 Total Liability
Our total aggregate liability under these Terms shall not exceed the total amount you paid to us for the Service in the 12 months prior to the claim.
10. Indemnification
You agree to defend, indemnify, and hold harmless Design River Limited, its directors, employees, and partners from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from:
- 10.1 your breach of these Terms;
- 10.2 your use or misuse of the Service;
- 10.3 your violation of applicable laws; or
- 10.4 your infringement of third-party rights.
11. Governing Law and Dispute Resolution
11.1 Governing Law
These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict of laws rules.
11.2 Dispute Resolution
Any dispute arising out of or in connection with these Terms shall first be resolved through good-faith negotiation. If the dispute cannot be resolved amicably, it shall be submitted to the competent courts of the Hong Kong Special Administrative Region.
12. Updates to Terms
12.1 Revision Right
We may revise these Terms from time to time as needed.
12.2 Effectiveness
The updated version will be posted on the platform and will take effect immediately upon posting. Your continued use of the Service after the update constitutes acceptance of the revised Terms.
13. Contact Us
If you have any questions, concerns, or requests regarding these Terms, please contact us at:
- Company Name: Design River Limited
- Address: RM 1001, 10/F THE CLOUD, 111 TUNG CHAU ST, TAI KOK TSUI, HONG KONG
- Email: support@a9ai.ai