Privacy Policy
Design River Limited (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, protect, and process your personal information when providing our AI-powered product promotional video generation service (the “Service”), as well as the rights you are entitled to under applicable laws.
By using the Service, you acknowledge that you have read, understood, and agreed to this Policy. If you do not agree, please do not use the Service.
1. Collection and Use of Information
We only collect personal information that is necessary to provide, improve, and secure the Service. We do not collect data unrelated to the Service. The types of information we collect and the purposes of use are as follows:
1.1 Account Information
- What we collect: Email address, username, phone number (if provided), and any profile information you voluntarily submit.
- Purpose: Account registration, login authentication, password recovery, customer support, and service notifications.
1.2 User Content
- What we collect: Text, images, audio, and video materials you upload, as well as videos you generate through the Service.
- Purpose: To provide core functions including video generation, editing, and rendering, solely to fulfill your instructions.
1.3 Service Usage Information
- What we collect: Usage logs, feature interactions, device type, operating system, browser type, IP address, and access timestamps.
- Purpose: Ensure service stability, optimize user experience, detect abnormal activity, and enhance security.
1.4 Cookies and Similar Technologies
- What we collect: Usage preferences, browsing behavior, and interaction data collected via cookies and local storage.
- Purpose: Simplify login processes, remember your preferences, and improve usability.
1.5 Payment Information
- What we collect: Order number, transaction amount, and payment method type (excluding sensitive data such as bank passwords or verification codes).
- Purpose: Process payments, verify orders, and handle support and refund requests.
2. Storage of Information
We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy. Once the retention period expires, the information will be deleted or anonymized so that it can no longer identify you.
3. Information Security
We implement industry-standard security technologies and administrative measures to protect your personal information, including data encryption, access control, and security audits, to reduce the risk of unauthorized access, use, modification, or disclosure.
While we take reasonable steps to safeguard your data, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
4. Sharing and Disclosure of Information
We do not sell, rent, or commercially trade your personal information. We may share or disclose your information only in the following circumstances:
- With your explicit consent;
- When required by applicable laws, regulations, courts, or regulatory authorities;
- When necessary to provide the Service, by sharing the minimum required information with authorized third-party service providers;
- To protect the legitimate rights, interests, safety, and property of our platform, users, and the public.
5. Your Rights Regarding Personal Information
Subject to applicable laws, you may request to:
- Access and review your personal information;
- Correct inaccurate or incomplete information;
- Delete your personal information and related content;
- Cancel your account;
- Withdraw previously granted consent;
- Export your personal data.
How to exercise your rights
To exercise these rights, please contact us using the information provided at the end of this Policy.
7. Children’s Privacy
The Service is not intended for children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will delete it immediately.
8. Updates to This Policy
We may update this Privacy Policy as required by changes in our services or applicable laws. The updated version will be posted on this page and take effect immediately upon publication. Your continued use of the Service constitutes acceptance of the revised Policy.
9. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy, please contact us at:
- Company Name: Design River Limited
- Address: RM 1001, 10/F THE CLOUD, 111 TUNG CHAU ST, TAI KOK TSUI, HONG KONG
- Email: support@a9ai.ai